The Photo Guys do not believe in pre-ordering your school photos. We want our parents and students to have the freedom to view and choose their photo before purchasing.
How do we do it? We text and email a digital proof gallery of wonderful photos straight to your smart phone or device! We take great pride in our photography and want to share these memories with you.
Ordering The Photo Guys offers convenient online 24/7 ordering throughout the school year! Orders placed in the first seven (7) days after picture day will be delivered to the school for you. These orders will be addressed to the individual student. The school will determine the best way to distribute the orders to the students. If specifically requested, we can hold your order in our studio for parent pick-up.
Miss the 7 day deadline? No problem! After the first seven (7) days, photo products will be delivered straight to your home with shipping (approx $5.25). Orders are printed and shipped exactly as ordered and as shown on your emailed receipt. Make sure you are fully satisfied with your order and that your address is entered correctly to receive your shipped order in a timely manner. Please allow 5-7 business days for shipped orders.
How Do I Receive My Text or Email Digital Proof Link? Fill out your completed “Request a Proof ” flyer form, make sure to include your student’s name and the parents' email and cell phone number. This information will be entered in your students’ gallery, and once the it is available, we will send a text message or email with a link to view the gallery.
What If My Child Did Not Turn In A Flyer? Students will bring home a personalized online code after picture day. This code links directly to their online gallery and allows you to view all the images taken during that session.
What If I Have Multiple Children? How Do I Change Galleries? You can add multiple subjects to the same order by using the “Change Gallery” button. Complete your first order, but before checking out, click “Change Gallery”. Enter the next online code and place the order. Repeat until your order is complete. This can only be used when subjects are in the same Photography Session.
Lost Your Code? Give us a call at (702)750-9661 or email us at email@example.com, write “Request Online Code” in the subject line and include the following information: 1. School Name / Venue 2. Student’s Name 3. Student’s Grade / Students Teacher / Students ID Number 4. Event (Fall Portraits, Spring Portraits, Sports, Class Group, Passion Portraits, etc)
Digital Downloads Digital downloads are delivered via email to the address provided at time of purchase. It will be sent as a zip file to your email. This is a high-resolution image and can be printed up to 16” x 20”. All digital downloads will be emailed “as is”. Name & Year Imprint and/or Standard Facial Retouch can not be applied to your digital download. We do not offer refund or exchanges for Digital Downloads. If you need assistance downloading your image, please forward the email to firstname.lastname@example.org or call us at (702) 750-9661.
Can I Edit My Child's Photo? Yes you can! Customize your order by cropping the image to your exact specifications. You can rotate your image or change your image to Black & White or Sepia Tone.
Return Policy The Photo Guys pride ourselves on quality. All orders are inspected prior to delivery. Images are printed exactly as it is shown on the emailed receipt. If you have not received your order or are not completely satisfied, please contact our studio within 45 days from your Order Date. To begin an exchange, all items must first be returned to our studio. All Digital Download sales are final.
How Do I Exchange My Photos? To receive an exchange of your product, we will request a return of the original product. Include your Order Number and contact information. A Photo Guys staff member will be in touch and will provide an update on your exchange. You will receive the exchange the same way we received. Please allow approximately 2-3 weeks to process your exchanges
Cash Orders We gladly accept cash or money orders—we do not accept checks. Deliver your cash order to an authorized Photo Guys Team Member only. The Photo Guys is not responsible for a cash order delivered to unauthorized individuals. The Photo Guys will choose the primary image automatically for all cash orders. To place a cash order, seal payment in a envelope and include the required information legibly: School Name, Product Ordered, Student’s Name, Grade, Teacher, ID Number, Parent’s Email Address & Phone Number Order Over the Phone if you need additional assistance placing your online order, call to our studio to place a phone order (702)750-9661.
"Track My Order" Order Confirmations are sent to the email provided at the time you place the order. If you would like an update on your order, please forward your email confirmation to email@example.com. This will help us locate your order quickly.
Our Photo Days
Fall Portraits A professional headshot of each student. This image is used for the yearbook and student badges. If time is permitted, we may take a bonus shot of your student. The background is predetermined by the school. We schedule a Make-Up Picture Day at each school for Fall Portraits ONLY. If you missed Fall Portrait Day and Make-Up Picture Day, then you may reserve an In-Studio Session for a fee.
Make-Up Picture Day An additional opportunity at your school to take your Fall Portrait. If you missed Fall Portrait Day or if you are not satisfied with original portrait, you qualify for Make-Up Picture Day. If you would like to retake your portrait on Make-Up Picture Day, please notify our studio to reserve your spot. Available for each school during Fall Portraits ONLY.
Spring Portraits Spring Portraits are a fun time to show your personality. This is a voluntary photography session shot on school location. Since they are shot on green screen, you can select your preferred background. Props are available upon request. We do not schedule a Make-Up Picture Day for Spring Portraits. If you missed Spring Picture Day, then you may reserve an In-Studio Session for a fee.
Passion Portraits Display your personality and your passion! We encourage props and you can personalize your photo with a quote. If you missed Passion Portraits, then you may reserve an In-Studio appointment for a fee.
Celebration Portraits Whether you are graduating from High School or its your Kindergarten graduation, The Photo Guys will help you commemorate your accomplishments! Cap & Gown are provided. If you missed Celebration Portraits, then you may reserve an In-Studio appointment for a fee.
Senior Portraits / Graduation Portraits Standard Tux & Drape photo. We also take Cap & Gown Portraits and Personality Portraits if requested. We will provide Tux & Drape, Cap & Gown, and any additional props needed. Please check if the school requires Senior Portraits for their students. If you missed Senior Portraits, then you may reserve an In-Studio appointment for a fee.
Group Photos This includes Class Group Pictures, Music, Clubs or Sports Group Pictures. The location and background are predetermined by the school. All Group Photos are selected by our trained photographers and printed with a graphic border. We do not offer Make-Up Pictures for any Group Photos. Group Photos can only be purchased as an 8x10 print.
Individual Sports Portraits Individual Sports Portraits are a fun time to showcase your talent! This is a voluntary photography session for each student-athlete. Props are encouraged. If you missed Individual Sports Portraits, then you may reserve an In-Studio appointment for a fee.
In-Studio Sessions Did you miss any Individual Portrait Session? Need a quiet environment? Or do you need another chance to take an amazing photo? Schedule your In-Studio Session today! This is a one-on-one session with our trained photographers at our studio. There is a non-refundable fee to reserve your session. Please contact our studio to schedule your appointment.
References: Name & Year Imprint Add First Name & Year to your package for $5. First name will appear exactly as provided by the school data. Name & Year Imprint can NOT be applied to Digital Downloads. Standard Facial Retouch Remove basic facial blemishes for $10. Standard Facial Retouch does NOT include teeth whitening, stain reduction, scar minimizing or stray hair removal. Please contact our studio to request Advanced Retouch details and pricing. Standard Facial Retouch can NOT be applied to Digital Downloads.
Primary Image The Primary Image is used for the yearbook and any contracted products provided to the school by The Photo Guys. It is selected by our trained photographer and follows the guidelines set forth by the school. The image you select for your order may not necessarily be the Primary Image.
If you have questions regarding your order, please contact The Photo Guys prior to placing your order. This will ensure that you will receive your desired order in a timely manner. All problems, concerns and exchanges are handled directly through The Photo Guys.
702.750.9661 | 8670 W. Cheyenne Ave. | Suite 115 | Las Vegas, NV 89129 | firstname.lastname@example.org